Jason D. Saari

Detail oriented IT professional with experience in a wide array of disciplines from front line customer support to systems administration to project management. Seeking an opportunity to specialize my skillset with a focus on systems administration and cloud infrastructure.

Greenleaf Hospitatilty Group

Infrasturcture Engineer / January 2021 — Present

Level 3 escalation point for the Technology Services Operations Team
All VMware administration duties. Competed an update from vCenter 6.5 to 6.7 for VMware infrastructure and VDI.
Orchestrated migration of server infrastructure from VMware onto Scale.
Designed and deployed a new VDI solution utilizing Parallels to replace our current VMware VDI. Created Thin-apps for 20 different internal programs/processes.
Layer 2 vLan assignments/firewall rules for networking environment (Juniper Switching)
Lead Admin for G-Suite business applications and cloud hosted infrastructure.
Sole Admin for Microsoft 365 environment. Responsible for user administration and our Azure and AWS instances. Focused on VM creation and maintenance.

Associate Engineer / October 2019 — December 2020

Level 2 escalation point for the Technology Services Operations Team.
Core team member for a Lean Six Sigma Planning and Assessment Process for Hotel Touchless Access, Check-In, and Check-Out. Over the course of 6 months, the team of 5 generated 100s of supporting artifacts and presented a solution that was adopted by the Executive Leadership Team.
Lead selection and implementation of a new Service Desk Tool. (PulseWay)
Designed and implemented a KissFlow Workflow Solution for Capital, General Purchasing, and Employee Position Changes.

Technology Services Specialist / August 2017 - October

Provided complete technical services supporting a wide array of systems from Customer facing WIFI to Point of sale systems and most things in-between.
Administration of SysAid Service Desk Tool.
Responsible for systems maintenance of a 50+ mixed server environment (Windows/Linux) utilizing VMware and Scale.
Administration of Mitel VOIP system to over 300 end users with 100+ advanced call features focused mainly on Auto Attendants, Workgroups, Hunt Groups, and Softphones.
Provided courteous, professional, and friendly support for 5 restaurants, 2 event venues, 2 ice rinks, and the Kalamazoo K-Wings, a professional Ice Hockey team.

Denso Manufacturing Michigan

AS400 Operator / December 2015 - August 2017

Monitored systems for proper operation and ensured timely resolution of emerging issues.
Field incoming Helpdesk requests, either resolving or escalating the issue depending on complexity.
Entered problems into the ticketing database

Skills

Windows
Linux
Active Directory
Azure Administration
DHCP
Network Support
Firewalls
VPN
MiTel VOIP
VMware/Horizon 7
Scale
Microsoft 365 Administration
Executive Level Communication
Project Management
Customer Service

Experience